Can I view your products?

Yes! You can view our products at our workshop, which is open on Wednesdays by appointment only. To arrange a viewing, please send me email backdropblissandballoons@hotmail.com and speak with our friendly staff to book your appointment.

How do I make a booking?

To secure your booking, simply submit your order via our website.

Is there a minimum hire requirement?

Yes, our minimum hire is $100.00 plus GST. For deliveries, the minimum order is $200.00 plus GST.

Can I hire items for a week rather than just 3 days?

Yes, you can extend your hire period. The hire fee will increase by 25% per additional week.

Do you require a deposit when placing an order?

Yes, we do. When you book your hire or event styling, a 50% deposit is required within 5 days to secure your booking.

Is there a bond payable?

Yes, a minimum $250.00 bond is required for hire items. This bond is fully refundable upon return of items in their original condition, minus any fair wear and tear.

When is final payment due?

For event styling, final payment is due 2 weeks before your event. For hire orders, payment is due 2 weeks before the day of pickup or delivery.

Can I change the date or cancel my order?

We will do our best to accommodate any date changes, depending on availability. Please notify us as soon as possible. Refunds for cancellations are subject to our terms and conditions.

What payment options are available?

We accept Bank Transfer, Eftpos, and Credit Cards (with a 1.5% surcharge).

When do I need to collect hire items from you?

The hire period is 24 hours. Pickup is available at our workshop located at CBC Silverwater Store in SILVERWATER NSW.

Do you offer delivery?

Yes, we can arrange delivery for an additional cost. The minimum hire for delivery is $200.00 (plus delivery fee). Please contact our staff for a quote.

Do I need to clean the items before returning them?

Yes, we ask that you wipe down any food or liquid residue from our products before returning them.

Is there a late fee for returning hire items past the due date?

Yes, a $33.00 per day late fee will be deducted from the bond if items are returned late.

Do you offer event styling?

Yes, we offer event styling! To arrange a consultation with our styling team, please send me email backdropblissandballoons@hotmail.com. If you have any other questions or need further assistance, don't hesitate to get in touch!